1. By entering into a contract with Town & Country Japanese Knotweed you agree that you are at least 18 years of age and legally able to enter into a binding contract. The contract will start from the date the client accepts the quote for service in writing including electronically.
2. After placing and order or an inspection or treatment you will informed of an appointment time and date. If you wish work to start immediately, you waive the right to your 14 day cancellation period. You may still cancel the appointment but you will be charged for any work completed up to the point of cancellation. We reserve the right to attend appointments at our discretion.  
3. Our prices my vary depending on geographical location. Prices are subject to change but you will only be charged the quoted price subject to any adjustments in accordance with these terms and conditions.
4. By instructing Town & Country Japanese Knotweed, you are agreeing to our terms and conditions of service. It is the clients responsibility to ensure all information and details provided to Town & Country Japanese Knotweed are true and correct. If false information is provided to Town & Country Japanese Knotweed the contract will be void.
5. Prices quoted exclude VAT. Town & Country Japanese Knotweed is not currently a VAT registered company.
6. If you are contracting as a consumer (as defined in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and you cancel a booking within fourteen calendar days of making a booking but before we begin work on site you will not be charged. If we have started the work and you have agreed to waiver your cancellation rights then the full invoice or contract price will be charged. These cancellation rights do not apply to business to business transactions.
7. Initial Identification of Japanese Knotweed my be offered free of charge by photograph sent via email or text message. Town & Country Japanese Knotweed will not be held liable for misidentification of invasive weeds via photograph without a site survey. Identification by photo cannot be used as proof of the absence of invasive weeds without a site inspection and formal report.
8. Site inspections and reports for invasive weeds carry a minimum charge. The cost will be agreed prior to site visit and written report.
9. Survey reports will only be sent to the client after payment in full has been received.
10. Invoices for all other services must be paid within 30 days. Town & Country Japanese Knotweed will start legal proceedings to reclaim money after this time. If invoices are not paid on time the contract may be cancelled.
11. Town & Country Japanese Knotweed reserve the right to use third party contractors, although work is normally completed by our own operatives.
12. Initial inspection cost will be charged in full and any Survey report void if at any point evidence is found of deliberate attempt to hide evidence of invasive weed or mislead the surveyor or treatment operatives at the time of the survey or before or during the treatment or management plan.
13. Town & Country Japanese Knotweed will not be liable for claims or legal proceedings by the client or their solicitors for misidentification of invasive weeds if attempts are made to mislead surveyors or treatment operatives or conceal invasive weeds.
14. The management plan will be void or require amendments at additional cost if the recommendations of the management plan are not followed by the owner, tenant or their contractors such as builders or gardeners and Japanese knotweed or invasive weeds under treatment are disturbed, cut or moved in any way, or if attempts are made to conceal invasive weeds. If the client does not agree to the additional costs under these circumstances the contract will be cancelled with refund.
15. Town & Country Japanese Knotweed reserve the write to cancel, or amend at extra cost, the management plan if Japanese Knotweed or other target plant is spread back onto the site from external sources. This could include but is not limited to: growth or transfer from neighbouring properties, rivers, roads or railway lines, imported contaminated material.
16. Any attempt by the client or their contractors to defraud potential buyers or the company will be reported to the Environment Agency/ Government. This may constitute an offence resulting in a fine.
17. It is the clients responsibility to ensure contractor or 3^rd parties at the site abide by the management plan and do not disturb the treatment area.
18. Every effort will be made to book a treatment day and time with the client/ tenant; however, appointments are subject to change at short notice due to unforeseen delays or weather conditions that would make treatment dangerous or ineffective.
19. Town & Country Japanese Knotweed reserve the right to stop treatment or suspend a management plan if we have legitimate safety concerns or changing circumstances mean there is a risk to the environment. Treatment fees will still be charged if an unsafe environment or potential risk to Wildlife from the treatment is a result of the clients actions or contractors acting on their behalf.
20. Town & Country Japanese knotweed reserve the right to access the clients property to treat or monitor invasive weeds without prior appointment or client/ tenant being present.
21. Town & Country Japanese Knotweed reserve the right to change, alter or update the management plan in line with industry best practice.
22. Discovery of new Knotweed other than those identified and listed in the management may require additions or amendments to the management plan at extra cost if the client wishes it to be treated.
23. The contract will relate only to the services outlined and quoted for in the contract or management plan. We are not obliged to provide any other service ordered until agreed and quoted for in writing. These services many include but are not limited to:  treatment of other plants or invasive weeds not listed in the management plan, fencing or signposting of treatment areas unless agreed and quoted for in writing.
24. Applicable laws require that some of the information or communications we send to you should be in writing. For contractual purposes, you agree that electronic means of communication constitute communication in writing. This condition does not affect your statutory rights
25. The contract between you and us is binding on you and us and on our respective successors and assignees. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract
26. Company Guarantee
27. Once the site has been 2 years clear of observed Japanese Knotweed growth, the treatment will be completed at certificate issued providing the client has abided by all terms and conditions. This is not a guarantee that Japanese knotweed will not regrow at this site. A Guarantee period can be purchased to treat any potential new growth at he price of a monitoring visit.
28. Once the contract is completed or cancelled, Town & Country Japanese Knotweed hold no responsibility for Japanese Knotweed or other invasive plants at the site.
29. During the Company Guarantee period outlined on the management plan, a charge will be made to inspect the site and report on findings. Should the target invasive weed be identified at the site by Town & Country Japanese Knotweed operatives during tis period, it will be treated at no additional cost to the client.
30. Additional years guarantee period can be purchased following the completion of the management plan.
31. Invasive weeds emerging or re-emerging outside of the guarantee period or at a location not previously identified or treated as part of the management plan are not the responsibility of Town & Country Japanese Knotweed. A new 5 or 10 year management plan will need to be quoted for to treat target plants outside of the guarantee period.

• Complaints
• Town & Country Japanese Knotweed aim to resolve any disputes as they arise. A company director can be contacted to discuss your complaint. If you feel your complaint has not been resolved you are able to raise it with trading standards.

Kirsty Rawlings T/A Town & Country Japanese Knotweed

Address: 86 Alderton Way, Trowbridge, Wilts BA14 0UH

Telephone: 01225 341051